Prism of the cases experienced by the complaining Prita Mulyasari hospital service level OMNI International, we consider the following a report released by the Indonesian Corruption Watch (ICW). Indonesia Corruption Watch (ICW) said, some hospitals, both government and private sector are still not being friendly to people and the poor patients.
ICW concluded that based on ICW survey conducted in November 2009, which took a sample of 738 poor patients. Samples taken from the patients who holds the Community Health Insurance card (Jamkesmas), Family Poverty (Gakin), and Letter Description Not Able (SKTM). The patient was treated in 23 hospitals scattered and located in Jakarta, Bogor, Depok, Tangerang, and Bekasi.
The patients complained of bad service is a nurse, doctor visits at least in-patients, and duration of the services performed by health personnel (pharmacists and laboratory personnel). patients also complained about the poor quality of toilets, beds, food and the complexity of patient administration and management of high drug prices.
The survey shows, among others as much as 65.4 percent of female patients who undergo inpatient nurses complained of being less friendly and sympathetic to them.patients also complained about the management of complex valued administration (28.4 percent) and has a long queue (46.9 percent). On average, the time management of the administration for one patient could spend as much time as 1 hour 45 minutes.
Hospitals should improve the quality of services to poor patients by increasing the doctor's visit, friendly nurses, health service speed, and increasing the quality of infrastructure facilities and hospitals. In addition, hospitals also must communicate information about patient rights standards related to hospital services, and complaints mechanisms open / complaints and follow up on these complaints in a transparent and accountable according to article 36 and 37 of Law No. 25/2009 on Public Service.
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